During our regular business hours (9am-5pm, Monday through Friday), please call us at 1-800-978-0206 (Toll Free) and we can take your order right over the phone. Outside of normal business hours, you may leave your order through our secure voice mail system and we can handle the rest.
When ordering by phone, you will need to provide your:
1.___ Name 2.___ Mailing Address 3.___ Telephone Number 4.___ E-mail Address 5.___ Credit Card number, expiration date and security code 6.___ Complete list of items you would like to order
Also you may order via fax during our regular business hours but please contact us prior to ordering to obtain a correct total and fax ordering instructions. Please be sure that your shipping address is correct; if the shipment comes back to us as a result of an incorrect address, re-shipping the product will require an additional charge. In addition, if an address is not able to be verified with our postage software, we will not ship the order, and will contact you BEFORE we ship your items out. We will then wait to receive a verifiable address and then we will send your order. Checking and re-checking your address will help to prevent your order from taking longer than it needs to get to you.
When leaving a voice mail message, please make sure to provide a call-back number. We do not use your phone number or e-mail address for anything other than contacting you or putting you on our e-mail list.
2. How do I place an order via snail mail?
To place an order via regular mail, please follow the following steps:
Step 1: Contact usvia phone (1-800-978-0206) or e-mail (firstname.lastname@example.org) and let us know what you are interested in ordering. We will then can get you a total for those items which included shipping & handling as well as any applicable taxes.
Step 2: Please make out your check or money order to “John Wood” for the amount we provided and with your order, please include:
___ Name ___ Mailing Address ___ Telephone Number ___ E-mail Address ___ Complete list of items you would like to order
Step 3: Please drop your payment in the mail to the following address:
Trap Bar Training
P.O. Box 4429
Ann Arbor, Michigan
Step 4: Let us know the date when you send your payment so we know when we can expect to receive it.
Step 5: We will let you know when payment is received and will send a tracking number when your items have been mailed.
3. Which methods of payment do you accept?
We accept the following credit cards:
We also accept paypal. You can order through our website using our secure server or give us a call at 1-800-978-0206 (Toll Free) where one of our operators will be happy to take your order over the phone. We may also accept Western Union in some cases. Via snail mail, you may also send payment check, money order or cash (at your own risk.)
4. I am currently located outside the US, how do I place an order?
We will be happy to ship our items to overseas clients. Please contact us prior to ordering so we can walk you through our overseas ordering procedure. Feel free to call during normal business hours, although e-mail is often quicker and much easier. All foreign orders will necessitate a custom freight quote based on total order weight and destination. You may also send an international money order or cash at your own risk. We can also accept Money Gram or Western Union for foreign orders in some cases.
5. My credit card was declined when I tried to order, what should I do?
Our system may decline a credit card for several reasons such as invalid funds, foreign orders, or incorrect entry. On the other hand, once in a great while our system may decline a perfectly valid credit card for no reason. Regardless, if you should happen to receive a “Declined” notice when placing an order for any reason please do not keep attempting orders.
When the order attempt is “Declined” no actual transaction has taken place and no money has been taken out of your account. The best and easiest thing to do would be to contact us via phone or email as soon as possible after your order attempt. We can then complete the order process on our end without any problems in most cases.
6. What service do you use to ship your products?
Gerard Trap Bars are shipped via UPS. Training guides and other items are shipped via the USPS Priority mail. You will receive a tracking number for your order just as soon as it is in the mail.
7. I have emailed you several times requesting information and have not received a reply, what should I do?
All customer service related questions are answered within 48 hours.If you have tried to contact us and have not received a reply, please give us a call at 1-800-978-0206, and one of our trained staff members will be happy to answer your question and take your order over the phone.On occasion, there may be an email delivery problem and if you have not received an answer to your customer service related question, please contact us by clicking here, and we will get back to you as quickly as possible.
8. What is a “business day”?
Our business operates Monday through Friday throughout the year, except major holidays.If shipping time is listed as up to “14 business days,” for example, and you order on Monday, July 1, you could expect your order to be delivered (under normal circumstances) within 14 business days – in this case, by no later than Friday, July 19.For estimating arrival of your order, simply remember that a business day is any non-holiday Monday, Tuesday, Wednesday, Thursday, or Friday.You may order at any time, including evenings, weekends, and holidays, using our 24-hour secure ordering line at 1-800-978-0206 (Please choose option 2.) However, please keep in mind that any orders placed through the ordering system will not be processed until the next business day. Please contact us directly (and well in advance) if you have a time-sensitive order. Also, note that estimated shipment times are subject to change at different times of the year, for example during the holiday season when postal volume is heavier.
9. How long after I place my order can I expect my Gerard Trap Bar to arrive?
We generally have Trap Bars in stock and they usually ship in about a week. That being said, please allow at most 10-12 weeks for your estimated time of arrival. In many cases. Trap Bar orders are shipped much quicker than that. If you happened to have ordered any products in addition to your Gerard Trap Bar, you might receive those items prior to receiving your Trap Bar. This is normal as items may ship from multiple locations and require different processing times.We place Gerard Trap Bar orders with the manufacturer the same business day that we receive the order from our customers.If you need to have your Trap Bar by a specific date, make sure to allow enough turnaround time (as much as 10-12 weeks) for your Trap Bar order to arrive. We appreciate your patience and remain committed to getting you your products as quickly as possible.
10. Do you accept purchase orders?
Yes we do, we can accept purchase orders from schools and other government institutions. Terms are net 30. Please contact us with the list of items that you would like to order and we can take it from there.